Delivery & Return

Free delivery available on 1000s of products.

Choose express delivery to get it quicker for an additional fee.

Delivery Options Overview

Our commitment to efficient and reliable delivery is upheld through partnerships with leading courier companies such as AusPost eParcel, Courier Please, TNT, StarTrack, and more. Enjoy the added benefit of complimentary standard shipping. If time is of the essence, consider opting for express delivery to expedite your order. For your convenience, we also offer a pickup service at our Melbourne warehouse.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

Or, pick up your order at our Melbourne warehouse

Efficient Shipping Timeframes

Rest assured, your order will be promptly dispatched within just one business day. For standard shipping, anticipate a delivery window of 2-8 business days, while express shipping offers a quicker arrival in 1-3 days, tailored to your location.

Pick up orders

For pick up orders, you will receive an notification via email once the order is ready for pick up. Pick up address: 52 Henderson Rd, Clayton, VIC 3168, Australia. Operating hours: 9:30-6PM Monday to Friday.

Returns and Refunds

Return Policy and Guidelines:

We stand by our products and offer a 7-day return policy, giving you 7 dayss from the receipt of your item to request a return.

To qualify for a return, your item must remain in its original, unused condition and be appropriately packaged for secure transit. Prior to returning, ensure that your personal information is reset or removed. A valid receipt or proof of purchase is also required.

Initiating a return is easy – contact us first at info@metrocom.com.au to begin the process. Upon acceptance of your return request, we’ll furnish you with detailed instructions on how and where to send back your package. Items sent without a prior return request will not be accepted.

Please note that return postage costs are borne by the buyer, and shipping fees are non-refundable.

For returns, please address packages to: 52 Henderson Rd, Clayton, VIC 3168, Australia.

Any issues or damage with your order should be reported immediately upon receipt. Should your item be defective, damaged, or incorrectly received, kindly contact us right away for prompt resolution.

Certain items may fall under exceptions and are non-returnable. In such cases, decisions will be made on a case-by-case basis, taking into account factors like location, item condition, and circumstance. While we cannot accept returns for sale items, rest assured that we will strive to address unique situations in a positive manner.

For exchanges, the most efficient route is to initiate a return for the current item and separately purchase the desired replacement.

Refunds are processed promptly upon receiving and inspecting your return. Once approved, you can expect an automatic refund to your original payment method within 10 business days. Please note that the processing and posting of the refund by your bank or credit card company may introduce additional time.

If more than 15 business days have passed since your return was approved, don’t hesitate to contact us at info@metrocom.com.au for further assistance.

FAQs

My order hasn't arrived yet. Where is it?

Please refer to the tracking number provided in your order details.

Do I need to be there to sign for delivery?

For all orders shipped to our customers, we select signature on delivery for safety purposes. If no one is home at the time of delivery, the parcel will be taken to the local post office.

Need a Help?

  • 1300 729 219
  • Email: sales@metrocom.com.au